Prepared for Clinical Neurology Specialists · 2026 Strategy Review · Confidential
Remote Care Service Line Optimization · Prepared for Clinical Neurology Specialists

A Scalable, Profitable Remote Care Service Line for Clinical Neurology Specialists

Medicare pays a neurology practice to manage a complex neurological condition between visits through Principal Care Management. This is the 24-month plan to bill it across the practice's Medicare patients, inside Greenway Intergy, with the practice's neurologists and APPs referring patients at the visit and CoachCare's care team doing the monthly work under their supervision. Flat fees per block of care time, no platform fee, no capital, no new hires.

$0
24-Month Net Reimbursement
$0
24-Month Net to the Practice
0%
24-Month Practice Margin
0
Patients in Principal Care Management from Month 11
Physician-Owned Since 1998 · Las Vegas & Henderson

The Diagnosis Comes First. The Months Between Visits Come Next.

Clinical Neurology Specialists built its name on getting the diagnosis right, with AANEM-accredited electrodiagnostic labs in both offices and a full in-office testing menu. Most of what follows a diagnosis of epilepsy, Parkinson's disease, multiple sclerosis, dementia or chronic migraine happens between appointments: the missed dose, the fall, the new symptom, the caregiver who needs a call back. Medicare pays for that work every month through Principal Care Management. At CNS it is not yet a service line.

✓ In place

Nine Clinicians, Two Offices

Five board-certified neurologists and four advanced practice providers across the Las Vegas and Henderson offices. The program is built on their referrals: a flag in Intergy at the visit, when the diagnosis and the plan are fresh, is the whole enrollment step for the clinician.

★ Verified

A Multi-Chronic Medicare Panel

CY2024 Medicare claims for the neurologists billing at the practice's two addresses show hypertension in three of four beneficiaries or more, diabetes in 37%, ischemic heart disease in 32%, chronic kidney disease in 25% and depression in 25%. Average age 73, average risk score 1.26 against a national 1.00.

✓ In place

Subspecialty Depth

Fellowship-trained epilepsy care with VNS and DBS device management, movement disorders, multiple sclerosis with an MS-certified nurse, memory evaluations at an active Alzheimer's research site, and headache medicine. Each one is a condition-specific care pathway waiting to be run month to month.

✓ In place

Greenway Intergy

Two decades of the practice's history live in one Intergy chart, with Greenway's patient portal already in use. CoachCare's integration with Intergy is the one Greenway itself offers its customers for care coordination, so the program runs inside the system the practice already uses.

One structural fact completes the picture: no principal care management or other care-management code appears at meaningful scale in the practice's CY2024 Medicare claims. The neurologists billed 22 distinct services that year, visits and in-office diagnostics. The conditions are in the chart. The monthly management of them is not yet billed.

The Billing Code

Principal Care Management: Built for the Specialist

Principal Care Management covers a single complex chronic condition, expected to last at least three months, that puts the patient at risk and needs a disease-specific care plan. That describes most of the practice's established epilepsy, Parkinson's, multiple sclerosis, dementia and migraine patients. The neurologist owns the plan; CoachCare's clinical staff deliver the monthly time under the neurologist's supervision.

PCM · 99426
$67.45

The First 30 Minutes

The first 30 minutes of clinical-staff time in a calendar month pays $67.45 in Nevada. Time under 30 minutes is not billable, so the care team plans each month to clear it: a call, a care-plan update, coordination with the office.

PCM · 99427
$53.86

Each Additional 30 Minutes

Patients who need more in a month, a medication change, a new symptom, a caregiver who needs more support, add $53.86 in Nevada for each further 30 minutes of clinical-staff time.

Structural
$0

No Platform Fee, No Headcount

Care managers, enrollment outreach, documentation and billing preparation are CoachCare's payroll. CoachCare charges a flat fee per 30-minute block of care delivered and nothing per enrolled patient. The one-time charges are implementation and the Intergy setup, plus a small fee per new enrollment.

Epilepsy
Parkinson's & Tremor
Multiple Sclerosis
Memory Loss & Dementia
Headache & Migraine
Neuropathy
Stroke Prevention
Myasthenia Gravis
Why PCM rather than CCM: Clark County practices billed Original Medicare for 116,192 chronic care management services in 2024 and 5,694 principal care management services. Primary care and cardiology run most of that CCM, and only one practitioner can bill CCM for a patient in a month. Medicare allows a specialist's PCM in the same month as another practitioner's CCM, for a different condition. PCM keeps the practice's program clear of every referring physician's program, and keeps the neurologist focused on the condition the practice treats.

Medicare Advantage covers about 57% of Clark County's 431,000 Medicare beneficiaries (CMS, October 2026). MA plans must pay at least the Medicare rate, a floor; individual contracts set their own terms for the care-management code families. The forecast prices every patient in scope at the Medicare fee schedule. Which plans hold the practice's Medicare patients, and how each one pays for PCM, is the second thing to confirm after the patient count.

The Operating Model

One Neurology Panel, One Care-Management Program

A named PCM service line with its own P&L and monthly scorecard, run inside Greenway Intergy. Clinical Neurology Specialists owns the program, its protocols, its patients and its revenue. CoachCare's care team does the monthly work under the general supervision of the practice's clinicians, using a care pathway built around each condition.

PCM pathway

Epilepsy

Seizure log and trigger review, medication adherence and refill gaps, side effects, the rescue-medication plan, and VNS follow-up on schedule.

PCM pathway

Parkinson's & Tremor

Dose timing against symptoms, a fall screen every month, swallowing and mood checks, and therapy referrals tracked to completion.

PCM pathway

Multiple Sclerosis

Disease-modifying therapy adherence, infusion and lab scheduling, and new or worsening symptoms routed to the practice's MS nurse.

PCM pathway

Memory Loss & Dementia

Calls that include the caregiver, home-safety and wandering screens, behavioral symptoms escalated early, and advance-care-planning prompts.

PCM pathway

Headache & Migraine

Headache days tracked against the preventive plan, the Botox and CGRP schedule kept, and medication overuse caught before the next visit.

PCM pathway

Stroke & TIA

Secondary stroke prevention between visits: antithrombotic and statin adherence, blood pressure follow-up with the patient's other physicians, and new deficits escalated the same day.

What the Care Team Does Every Month
  • EnrollThe neurologist or APP flags the patient in Intergy at the visit. CoachCare's team calls within days, captures and files consent, and explains the program in plain language, including the patient's share of the cost.
  • PlanA disease-specific care plan for the patient's principal neurological condition, built from the chart and kept current as encounters close in Intergy.
  • CallMonthly outreach by phone on business days, Monday through Friday, 8 AM to 5 PM in the patient's time zone. Medication, symptoms, appointments, referrals, caregiver questions.
  • EscalateAnything the neurologist needs to see goes to a named team member at the office. Emergent symptoms reported on a call (stroke signs, sudden weakness, the worst headache of a patient's life, fainting) mean 911 with the patient on the line, then a call to the office.
Who Carries the Work
  • StaffingCare managers, the enrollment outreach team and the program team are CoachCare's payroll. Embedded in the fee, never deducted from practice margin. Care managers carry about 160 patients each.
  • BillingTime is logged by staff member and date, charges are prepared for the practice's own billers, and the monthly care summary goes into the chart beside the claim.
  • AccountA dedicated customer success advisor reviews the service line's P&L with the practice every month: what was billed, what paid, what was denied, and whether the program is landing at the margin on this page.
  • MaterialsBrochures, exam-room posters and waiting-room screen content in the practice's own branding, supplied as part of onboarding.
The ownership rule: this is the practice's service line. CoachCare supplies the care team, the platform and the billing preparation. The practice's clinicians set the protocols, sign the care plans and make every clinical decision, and the claims go out under Clinical Neurology Specialists.

The CY2026 PCM Codes, at Nevada Rates

ServiceCodesCY2026, NevadaUse across the panel
Principal care management, first 30 minutes99426$67.45One complex neurological condition; disease-specific care plan
Principal care management, each additional 30 minutes99427$53.86Months that need more than 30 minutes of clinical-staff time

CY2026 Physician Fee Schedule non-facility amounts for Nevada (Noridian, locality 00, which covers both offices), the basis the Value Analysis below is priced on.

In the System You Already Use

Built Into the Greenway Intergy Workflow

A clinician marks a patient enrolled, declined or opted out with an Intergy flag and signs the note. From there the patient's demographics, problem list with the ICD-10 codes the billing team maintains, medications, history and recent encounter notes flow to the care team, including the free-text notes the neurologists dictate. Every closed encounter sends an updated record, so the care plan keeps pace with the chart. Charges come back into Intergy by about the fifth business day of the following month, and a monthly care summary posts to the patient's chart a day or two later as the documentation behind the claim.

Greenway Intergy The practice's chart and billing Enrollment flags Problem list & ICD-10s Dictated encounter notes Charge review Patient documents CoachCare Care team + platform Care managers, ~160:1 Condition care pathways Time logs by staff member Enrollment team Billing preparation FROM THE PRACTICE Enrolled, declined or opted out Record updated at every closed encounter BACK INTO INTERGY Charges, by about business day five Monthly care summary in the chart Enrollment status, in real time Tasks for anything the clinician needs to see Clinicians and billers stay in Intergy; nobody logs into a second system

Flags, not forms

Enrollment is an Intergy flag and a signed note, set up with the practice's staff during training. No referral fax, no separate portal.

Charges by day five

Charges arrive in Intergy early in the following month and go through the review the practice's billers already run.

The paper trail, filed

A monthly care summary for every enrolled patient posts to the chart, so every claim has its documentation where an auditor would look.

Supervision · Documentation · Fees

Built to Stand Up to an Audit

A healthcare attorney reviewing a care-management partner asks four questions: who furnishes the service and under whose supervision, what proves it happened, how the partner is paid, and what happens to the patient's share. Here is how this program answers each one.

Supervision

Who does the work, and under whose authority

Medicare lets the clinical-staff time in Principal Care Management be furnished under the billing practitioner's general supervision, which does not require the practitioner to be on site. Its definition of the staff who may do that work covers independent contractors and the companies that employ them, not only the practice's own employees, and CMS's care-management guidance names an outside case management company as an acceptable source of clinical-staff time when the incident-to rules are met. What Medicare asks in return is real oversight and clinical integration: the practice's clinicians order the service, own the care plan, stay involved month to month, and the claims go out under the practice's own enrollment. The Intergy integration is what makes that oversight visible in the chart.

42 CFR 410.26(a)(1), (a)(4) and (b)(5); CY2020 Physician Fee Schedule final rule, 84 FR 62696; CMS Chronic Care Management FAQs.
Documentation

What proves it happened

Consent is captured and filed before the first billed month. The care plan lives in the chart. Time is logged by staff member, date and activity. A monthly care summary for every enrolled patient posts to Intergy next to the charge it supports, and the record updates with every closed encounter. The evidence sits in the practice's own chart, not in a vendor portal that has to be requested.

Fees

How CoachCare is paid

A flat fee per completed 30-minute block of care time, with no per-patient platform fee, and never a percentage of what the practice bills or collects. The fee does not move with the practice's collections or with Medicare's payment. Month to month the margin holds steady whether CNS has 200 patients enrolled or 1,000.

Coinsurance

What happens to the patient's share

Patients receive a statement for their 20% share as with any Part B service. A Medigap plan covers it for patients who carry one, and Qualified Medicare Beneficiaries owe nothing. Medicare does not allow the share to be waived routinely, and the program never asks the practice to. The regulation's own exception covers balances written off after reasonable collection efforts or a good-faith finding of financial need, and the consent conversation explains the monthly charge before the first billed month, so the statement arrives expected.

OIG Special Fraud Alert, Routine Waiver of Copayments or Deductibles Under Medicare Part B (59 FR 65372); 42 CFR 1003.110; CMS Chronic Care Management FAQs.
CoachCare Value Analysis · Modeled for Clinical Neurology Specialists

The Value Analysis

A 24-month forecast for Principal Care Management across 2,000 active Medicare patients, the practice's own working estimate, enrolled through referrals from the practice's 9 neurologists and APPs, Nevada rates, the Greenway Intergy integration, and half of patient coinsurance collected. Every patient is priced at the Medicare fee schedule; in a county where about 57% of Medicare beneficiaries are in Medicare Advantage, that rate is a floor for MA members and each plan's contract sets its own terms for these codes.

Patients Enrolled in PCM

Enrollment runs on the practice's own referrals: each of the 9 clinicians flags about 8 patients a month at the visit and 80% of them enroll, with CoachCare's telephonic outreach following up, net of discharges. Referrals fill the eligible pool of 510 patients by month 11.

Monthly Economics: Reimbursement, Fees, Net to the Practice

Net reimbursement after denials and uncollected coinsurance versus CoachCare fees. Month 1 is −$4,439 after the one-time implementation and Intergy setup charges; net to the practice is positive from month 2 and holds at $20,842 a month from month 12.

Where the 24-Month Reimbursement Goes

$809K of net reimbursement: 46% stays with the practice, 52% pays CoachCare's PCM service fees, and 1% covers implementation, the Intergy setup and enrollment.

The Financial Summary

ProgramNet reimbursementCoachCare feesNet to practice
PCM: principal care management$808,796$422,000$386,796
Implementation, Intergy integration and enrollment outreach—$11,438−$11,438
24-month total$808,796$433,438$375,358
CoachCare PCM fees: $30 for the first 30 minutes in a month, $26 for each additional 30, no per-patient platform fee.
The care managers and the enrollment outreach team are CoachCare's expense: embedded in the fee, never deducted from the practice's margin.

24-month practice margin: 46.4% of net reimbursement (Year 1 44.1%, Year 2 47.6%).

Year 1 is $125,253 net to the practice on $283,902 of net reimbursement; Year 2 is $250,105 on $524,893. Month 1 is −$4,439; every month after it is positive.

Scenario Explorer: Build Your Own Forecast

Move the assumptions and the 24-month forecast recomputes. Start with the active Medicare count from Intergy, then how many patients each clinician refers a month, then the share of coinsurance the practice expects to collect.
24-mo net reimbursement
$809K
24-mo net to the practice
$375K
Practice margin
46.4%
Patients enrolled at month 24
510
510

Patients Under Monthly Management

Every month from month 11, each with a disease-specific care plan, a monthly call and a care manager who knows the case.

14,853

Billed Claim Lines

Recurring professional-fee volume over 24 months, prepared for the practice's billers inside Intergy.

9,902

Care-Team Hours

Outreach, care planning and documentation over 24 months, carried by the service line rather than the offices' medical assistants.

4.8

FTE-Years Absorbed

The staffing the practice would otherwise recruit, train and manage to run the program itself.

The Patient's Share

Profitable Even if No Coinsurance Is Collected

Medicare pays 80% of the allowed amount and the patient owes the other 20%, unless a supplemental plan picks it up. On a fixed-income Medicare panel some of that share never arrives. This forecast assumes the practice collects about half of it. Here is the same 24 months at four collection rates, with everything else held equal.

All of it collected
$465,224
51.8% margin
24-month net to the practice
Three in four collected
$420,291
49.2% margin
24-month net to the practice
About half collected
$375,358
46.4% margin
24-month net to the practice
This forecast
None of it collected
$285,491
39.7% margin
24-month net to the practice

The spread between collecting everything and collecting nothing is $179,732 over two years. The program needs no change to the practice's collection policy to work. The Scenario Explorer above has a coinsurance slider for any rate in between.

What Moves the Forecast

Referrals Set the Pace. The Panel Sets the Ceiling.

On the clinicians' referrals alone, PCM fills its eligible pool of 510 patients in month 11 and holds there for the rest of the 24 months. How fast it gets there is the referral habit: at 10 referrals per clinician a month it fills by month 9 and the practice nets $394,861; at 6 a month it takes until month 14 and nets $343,157. How high it goes is the count of active Medicare patients in scope.

Las Vegas
West Flamingo Road office · Clark County
Henderson
Horizon Ridge Parkway office · Clark County
Referrals per clinician per monthPool full by24-mo net reimb.24-mo net to practice
6Month 14$741,216$343,157
8 (this forecast)Month 11$808,796$375,358
10Month 9$849,727$394,861
Medicare patients in scopePatients enrolledPool full by24-mo net to practice
1,500383Month 9$298,375
2,000 (this forecast)510Month 11$375,358
3,000765Month 16$492,686
4,0001,020Month 21$560,200

Each row is a full recalculation of the Value Analysis workbook. PCM eligibility is 85% of patients in scope, with 30% of eligible patients accepting; 9 referring clinicians.

Three levers

The Referral Habit Comes First

The first lever is the flag at the visit. Every neurologist and APP who makes it routine moves the forecast; with all nine referring, the pool fills in month 11, and with the five neurologists alone it takes until month 19. The second lever is the count: the 2,000 on this page is a deliberately round working figure built from the practice's monthly visit volume and Medicare share, and a report of patients seen in the last twelve months or scheduled in the next twelve replaces it. With a larger count, referral pace decides most of the two years: a 3,000-patient pool takes until month 16 to fill and a 4,000-patient pool until month 21. The third is the payer split: with about 57% of Clark County's Medicare beneficiaries in Medicare Advantage, each plan's terms for PCM decide what its members bring to the program.

Growth

A Panel That Is Still Growing

New patients enter the practice every month, and each one with a chronic neurological diagnosis becomes a referral after the first visit. The forecast holds the in-scope count flat for two years. A growing practice will not.

Implementation

Integrate Once.
Enrolling Within Weeks.

CoachCare runs the service line's engine while the practice's clinicians govern the protocols and every clinical decision. Full-service delivery means launch needs no new headcount; the Intergy setup runs alongside onboarding, and the first enrollments follow the first patients the clinicians flag.

The first 90 days, modeled: 18 patients enrolled by month 1, 48 by month 2, 89 by month 3, and 510 by month 11.
Weeks 0–4

Integrate and Charter

Intergy enrollment flags configured with the practice's staff; the billing workflow agreed with the billing team; a named program lead; protocol sign-off for the epilepsy, Parkinson's, MS, dementia, headache and stroke-prevention PCM pathways; consent language and patient materials in the practice's branding.

Weeks 4–8

First Referrals

Neurologists and APPs at both offices flagging eligible patients at the visit; CoachCare calling each referral within days; the first care plans and monthly calls; escalation routes tested with each office.

Months 2–11

Fill the Eligible Pool

Referrals bring PCM to the modeled 510 patients by month 11; a monthly referral report by clinician; first charges reviewed against the forecast; the monthly P&L review with the customer success advisor begins.

Months 11–24

Widen the Count

Replace the working estimate with the Intergy count, extend the program to new patients as they are diagnosed, and refine eligibility by condition against what the claims show.

Policy Watch · CMS-1848-P

2027 Proposed Rule Insights

The CY2027 proposed fee schedule made headlines for its cuts to remote monitoring. This service line bills principal care management only. Here is what the proposal does to the forecast on this page, priced at the Nevada amounts the forecast runs on.

01

What the proposals target

The steep reductions fall on the remote-monitoring device-supply codes, about −21% on 99454 at the Nevada amount. Principal care management is not targeted. It moves only through the conversion factor and routine relative-value updates.

02

What it means here

Repricing both PCM codes at the proposed CY2027 Nevada amounts takes $3,775 off $808,796 of 24-month net reimbursement, −0.47%. The first-30-minute code moves down slightly and the add-on code moves up.

03

Why it matters for the choice of program

A care-management service line built on staff time, not devices, sits outside the part of the fee schedule CMS is reworking. For a neurology practice choosing where to start, that is a steadier base than a device-led program.

What it takes off this forecast

The bar is the full 24-month service line; the sliver at its end is the proposed reduction, drawn to scale.

The PCM service line
−0.47%$805,020 of $808,796

24-month net reimbursement, CY2026 final versus CY2027 proposed, every code repriced at Noridian Nevada locality 00 amounts, non-facility, on this forecast's own billing mix. Enrollment, acceptance and mix held constant. This is the rate change alone.

The code families, side by side

National non-facility amounts from the proposed rule's Addendum B, so the movement can be read without a locality in the way. The repricing above uses Nevada amounts; the two bases do not reconcile to the dollar, by design.

In this service line: care management
CodeWhat it pays forCY2026CY2027Change
99426Principal care management, first 30 minutes$67.80$67.00−1.2%
99427Principal care management, each additional 30 minutes$54.11$54.52+0.8%
Not in this service line: remote monitoring
99454Remote monitoring device supply, 16–30 days$52.11$41.38−20.6%
99445Remote monitoring device supply, 2–15 days$52.11$41.38−20.6%
99457Remote monitoring treatment management, first 20 minutes$51.77$49.59−4.2%

None of this is final

The comment period on CMS-1848-P closed on September 14, 2026. The final rule publishes in early November 2026 and takes effect January 1, 2027. CoachCare will rerun this forecast against the final rates the week they publish.

About CoachCare

The Experience to Get It Right

The service line on this page runs on infrastructure already proven at national scale.

500,000+

Patients Managed

Over 400 managed conditions for 500,000+ patients.

10,000+

Clinicians on the Platform

Providers running remote care programs day to day.

1,000+

Implementations

Programs stood up and running in market.

5M+

Claims Generated

Care-plan coding and billing behind more than 5 million claims.

4M+

Care Actions

More than 4 million care actions enabled across the platform.

Why CoachCare for Clinical Neurology Specialists

Built for an Independent Neurology Practice

Six reasons this partnership fits Clinical Neurology Specialists specifically.

Greenway Intergy

The integration Greenway itself offers

CoachCare is the care-coordination integration Greenway provides to Intergy practices. Enrollment flags go out, and charges, care summaries, enrollment status and tasks come back into Intergy. Clinicians keep dictating the way they do now, and nobody re-keys a note.

Full service

A staffed program, not a hiring plan

Care managers at about 160 patients each, an outreach team that calls every referral within days, documentation and billing preparation are CoachCare's payroll. The clinician's part is the flag at the visit. The program lands at a 46.4% margin to the practice over 24 months.

Audit-ready

Documentation where an auditor looks

Consent, care plan, time logs and a monthly care summary filed in the practice's own chart for every patient, every month. For a practice that wants every Medicare claim provable, the paper trail is built in rather than assembled after the fact.

Flat fees

Paid per block of care, never per dollar collected

$30 for the first 30 minutes of PCM care in a month and $26 for each additional 30, with no per-patient platform fee. Fees do not rise with the practice's collections, and the margin holds steady as enrollment grows.

Condition pathways

Care built around the diagnosis

Monthly work runs on task-based pathways for each condition: seizure logs and rescue plans, dose timing and fall screens, therapy adherence, caregiver calls. The practice's clinicians sign off on every pathway before launch.

No lock-in

A one-year agreement with real exits

Ninety days' notice to end it, and the practice can tell CoachCare to unenroll any patient at any time. A dedicated customer success advisor reviews the service line's P&L every month so the margin on this page is the margin the practice sees.

The ask: a working session with the practice's leadership and billing lead to replace the 2,000 working estimate with an Intergy count of active Medicare patients by principal condition, confirm the PCM pathways, and set a go-live date for the first enrollments.